This cluster of courses is designed for staff dealing directly with customers face-to-face or on the phone, giving them the skills to provide improved customer service and sales skills.

Designed for sales staff - whose focus is sales, looking at improving basic, up selling and cross-selling and advanced sales skills

Designed for the team leader and management groups, giving them the skills to effectively manage their staff.

Designed for trainers and staff involved in training, giving them the skills to develop and deliver their own training material to respond to the business needs

This cluster of courses is designed for a number of specialist areas, taking the skills of these areas to the next level.