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This cluster of courses is designed for staff dealing directly with customers face-to-face or on the phone, giving them the skills to provide improved customer service and sales skills. |

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Designed for sales staff - whose focus is sales, looking at improving basic, up selling and cross-selling and advanced sales skills |

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Designed for the team leader and management groups, giving them the skills to effectively manage their staff. |

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Designed for trainers and staff involved in training, giving them the skills to develop and deliver their own training material to respond to the business needs |

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This cluster of courses is designed for a number of specialist areas, taking the skills of these areas to the next level. |