|
Issues
The client had a need to:
- Generate more sales
- Deliver fast, consistent, measurable and outcome focused training
- Improve customer experience
- Improve profits
- Address lack of training capabilities
Solutions delivered by SConsulting
- Organisation-wide alignment of material.
- Installed new learning management system to ensure training is immediate, on-demand, on-site and in real time to maximise training capabilities
- Tailored face-to-face and eLearning material for new partnership, which supports the sales performance and targets to maximise profits
- The material covers all staff levels, focusing on customer care, needs based selling and conversational selling, improving customer experience at all contact points
- To maximise material standard and credibility, a link was established with a local university which now certifies all courses
Results
- Helped our client to double their turnover in 2007
- Improved communications between branch network and Head Office
- Enabled our client to set their trainers Key Performance Indicators against the sales teams results.
- Established an Insurance Academy linked with a local University
- Positioned our client as a forward thinker. Attracting interest from other companies and countries to view the material, which improved its already high market standing.
|
